Within 30 days of receiving your order, you may return any item in its new, original and unused condition(meaning that it cannot be returned if you tried to install it, or did install it) for a full refund of the purchase price.

***Non stocking items that where special ordered for you are not returnable***
Our policy is to refund the shipping price ONLY if we've made an error in the shipment. If you decide to cancel/return a new, unused item due to reasons other than an error on our part, the ACTUAL cost of shipping will be deducted from the refund and it is your responsibility to pay return postage on parts. These parts must be returned within the 30 day period to receive full credit. After this period, if a return is approved, a restocking fee of no less than 20% can be accessed and may be higher depending upon the item.
Due to Industry Standards, WE CAN NOT refund the purchase of ELECTRICAL OR GAS PARTS THAT HAVE BEEN INSTALLED. For the purposes of this policy, electrical parts are considered installed when the wires and or harnesses are attached. Electrical parts that have been plugged-in but have not had power applied to them are still classified as having been installed and do not qualify for return. Gas components include but are not limited to items such as gas valves, pressure regulators and safety valves. These items can not be returned if the gas lines or electrical connectors have been attached.

Login to your account and go to the admin > orders page. Select the order "View" button. When the order loads select the "Request Return" link.
We will contact you when your request has been approved. Credit is not guaranteed and will not be issued until the return is received and inspected. Once inspected, you will be notified as to the status, either accepted or rejected.

Warranty

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Our warranty with respect to any item sold is limited solely to such warranty as the manufacturer issues to us, and we make no other warranty of any kind, expressed or implied. We are not responsible for labor charges or consequential damages of any nature whatsoever. We will not assume any responsibility for improper diagnosis or installation.
The warranty does not cover consumable items such as water filters and light bulbs. Where the warranty covers defects in workmanship, it does not include cosmetic and appearance issues unless effected by said workmanship. As a result, items such as burned or scratched drip pans can not be returned under warranty.

SELLER SHALL NOT IN ANY EVENT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND RESULTING FROM ANY USE OF THIS WEBSITE CONTENT OR FAILURE OF THE PRODUCTS FOR ANY REASON.

The seller's sole and exclusive liability with respect to products proven to the seller's satisfaction to be defective will be the replacement of such products without charge or a full refund of the purchase price, in the seller's sole discretion, upon the return of the products in accordance with the seller's instructions.

Core charges occur when the Manufacturer requires the old part back. Cores charges will be added at checkout. After you have recieved your new part and installed it, you will need to return the old part to us in the core box(has the holographic label on it) you recieved the new part in, for a core credit equal to the core charge. Shipping is your responsibility.
Credits are issued after we receive our credit from the Manufacturer.

Therefore, core credits are not guaranteed!

Although we make no assesment as to the viability of a core credit, the manufacturers do. The reasons for declining credit include, but are not limited to:

• Wrong core in box
• Core Box label not present
• Core box damaged
• Core box written on
• Shipping label on core box.

We will only ship the core replacement in its original packaging. And that item will be shipped in a separate container (in other words.. a box in a box). It is best to return it that way.

Core charges are added at checkout!

Effective 01/01/11

Privacy Notice Table Of Contents:
Our Commitment To Privacy

• The Information We Collect
• How We Use Information
• Our Commitment To Data Security
• Our Commitment To Children's Privacy
• How To Access Or Correct Your Information
• How To Contact Us
  
  

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please email us at rick@thebva.com.

1. 1. Copyright Information
2. 2. Laws and Liability

Copyright Information

Copyright © 2019 Bear Valley Appliance

Ownership of Copyright

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Bear Valley Appliance [and its licensors].


Copyright License

Bear Valley Appliance grants to you a worldwide non-exclusive royalty-free revocable license to:

• view this website and the material on this website on a computer or mobile device via a web browser;
• copy and store this website and the material on this website in your web browser cache memory; and
• print pages from this website for your own [personal and non-commercial] use.

Bear Valley Appliance does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Bear Valley Appliance's prior written permission.


Data Mining/Scraping

The automated and/or systematic collection of data from this website is prohibited.

Enforcement of Copyright

Bear Valley Appliance takes the protection of its copyright very seriously.

If Bear Valley Appliance discovers that you have used its copyright materials in contravention of the license above, Bear Valley Appliance may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of Bear Valley Appliance's copyright materials that contravenes or may contravene the license above, please report this by email to rick@bearvalleyappliance.com or by mail to Bear Valley Appliance 3431 W. Federal Blvd, Englewood, CO 80110.


Infringing Material

If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to rick@bearvalleyappliance.com or by mail to Bear Valley Appliance 3431 W. Federal Blvd, Englewood, CO 80110.


Copyright Notice Reference

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• by email to rick@bearvalleyappliance.com; or
• by mail to Bear Valley Appliance 1800 W. Oxford Ave #D2 Englewood, CO 80110.

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Laws and Liability

No Warranties

This website is provided "as is" without any representations or warranties, express or implied. Bear Valley Appliance makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Bear Valley Appliance does not warrant that:

• This website will be constantly available, or available at all; or
• The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]


Limitations of Liability

Bear Valley Appliance will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

• To the extent that the website is provided free-of-charge, for any direct loss;
• For any indirect, special or consequential loss; or
• For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Bear Valley Appliance has been expressly advised of the potential loss.


Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Bear Valley Appliance's liability in respect of any:

• Death or personal injury caused by Bear Valley Appliance's negligence;
• Fraud or fraudulent misrepresentation on the part of Bear Valley Appliance; or
• Matter which it would be illegal or unlawful for Bear Valley Appliance to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Resonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

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Online Ordering
Although we strive for a 100% accurate site; we do not guarantee that any content is complete or accurate including pricing and product specifications. If we discover any inaccuracies, errors or omissions we reserve the right to correct those errors at any time. We also reserve the right to discontinue offering any products, sales or other special offers at any time. We reserve the right to refuse or cancel any order or sale for the following reasons: inaccuracies, limitations in product availability, errors in product or pricing information, suspected fraud, problems with method of payment, product size and/or shipping costs, or customer conduct is found to be in violation of New York State or U.S. laws. If an order you placed is cancelled or changed, every reasonable effort to contact you will be made, and any charges for the items will be refunded.

All site contents © 2020 copyright Bear Valley Appliance